The Thunder Bay Police Service (TBPS) is dedicated to providing the highest level of service to the community and to respond appropriately to complaints from the public.

When appropriate, the TBPS will attempt to resolve complaints at the supervisory level through constructive dialogue and/or the Local Inquiry or Local Resolution process. Both processes require an agreement from the citizen and the officer.

All telephone (807-684-1200) or in person (1200 Balmoral Street, Thunder Bay) inquiries regarding a complaint will be initially directed to the on duty Watch Commander (WC). The WC will attempt to resolve a complaint at the supervisory level.

The WC shall also provide the citizen with the alternative options to file a complaint through the Office of the Independent Police Review (OIPRD), as listed below.

To file a complaint with the OIPRD about the conduct of a police officer or police officers or the policies or services provided by the police service (Thunder Bay Police Service or any police service in Ontario), the complaint must be made on the OIPRD complaint form. A complainant must provide the information requested in every section of the complaint form and must sign the form.

The OIPRD will not accept anonymous complaints. A complaint may be made online through the OIPRD website, by mail, by fax, or in person at the OIPRD or at any police service.

The “Making a Complaint about the Police” booklets are available at the Thunder Bay Police Service front lobby.