The complaint process begins with a call to the Thunder Bay Police Service Watch Commander. There is a Watch Commander on duty at all times. Call 807 684-1200 and ask for the Watch Commander.

This document provides more information.


The Thunder Bay Police Service is interested in your positive experiences with our members.  If you wish to provide a compliment to an individual officer, or the Service in general, please see this form

Alternatively, you can call the on-duty Watch Commander at all times at 807- 684-1200.


The following is from the Office of the Independent Police Review Director’s website:  OIPRD Hearings

Under the Police Services Act, disciplinary hearings are conducted by police services. The prosecutor and hearing officer are both designates of the chief, who is also responsible for discipline. The OIPRD does not manage discipline or disciplinary hearings. 

Where complaints to the OIPRD are substantiated serious, they proceed to a disciplinary hearing.

Officers or retired officers of the rank of inspector or higher can conduct hearings, as can judges and retired judges. The OIPRD does not manage discipline or disciplinary hearings and is not a party to disciplinary hearings. OIPRD investigators may be called to testify in matters that were investigated by the OIPRD. PSA disciplinary hearings are open to the public. 

Where a disciplinary hearing is held about a complaint, the police chief and police services board are required to provide a copy of the disciplinary hearing decision to the OIPRD. These decisions are required, by legislation, to be posted on the OIPRD website.

Clear and convincing evidence

At a disciplinary hearing, the hearing officer must decide whether the allegations of misconduct have been proven on clear and convincing evidence. Clear and convincing evidence is a higher burden of proof than the standard of reasonable grounds, which is the threshold required to substantiate misconduct at the investigative stage.

Reasonable grounds

The Police Services Act states that there must be reasonable grounds to believe that misconduct occurred in order for a complaint to be substantiated. Reasonable grounds in a police complaints context are facts or circumstances of a case that would lead an ordinary and cautious person to believe that misconduct occurred. This belief must be more than a suspicion or an opinion of misconduct and must be objectively based on factual evidence.


The Police Services Act provides guidance in imposing appropriate measures for misconduct and lists the following penalties and measures that may be imposed:

  • reprimand
  • direction to undergo specific counselling, treatment or training
  • direction to participate in a specified program or activity
  • forfeiture of pay or time off
  • suspension without pay
  • demotion
  • dismissal

If an officer is found guilty of misconduct, hearing officers take a number of factors into consideration regarding the final penalty. Similar to other hearings, past disciplinary hearing or court decisions may be submitted by both sides as arguments for an appropriate penalty. The officer’s previous record and work performance is also considered. The hearing officer will also take into consideration whether the officer shows remorse and takes responsibility for his or her actions.

Penalties for less serious conduct complaints may include an apology, a reprimand, direction to participate in counselling, treatment or training, forfeiture of pay or time off or suspension without pay.

Penalties for serious conduct complaints may include forfeiture of pay, suspension, demotion or dismissal.


Both the officer and the complainant can appeal the findings of a disciplinary hearing to the Ontario Civilian Police Commission (OCPC) within 30 days of the decision. Both the complainant and the officer can seek leave to appeal the discipline imposed.

Role of the Hearing Officer – unrepresented complainants

The OCPC decision on Timms-Fryer and Amberstburg Police Service and Challans, 2015​ has set out a minimal standard for hearing officers to ensure fairness for unrepresented complainants during disciplinary hearings.

Hearing Officers Must:

  • Confirm whether the public complainant is aware that he or she is entitled to be represented by legal counsel at the proceedings and whether he or she has waived the right to legal representation
  • Explain the roles of the parties at the proceeding and the process and the rights of each party, including the public complainant, to call witnesses, introduce evidence, object to evidence adduced, cross-examine witnesses, and make submissions on all motions and at the end of the hearing
  • Explain the role of the adjudicator in the proceedings, including his or her role in relation to the unrepresented public complainant
  • Confirm that the public complainant understands the process and his or her role in it
  • Ask the public complainant, at the appropriate time, if he or she would like to call witnesses
  • Ask the public complainant, at the appropriate time, if he or she would like to question each of the witnesses of the prosecution and the defence
  • Ask the public complainant if he or she would like to make submissions on all motions and at the end of the hearing


TBPS Professional Standards Unit facilitates Disciplinary Hearings pursuant to Part V of the Police Services Act (PSA) and in accordance with the Statutory Powers Procedure Act (SPPA).

Presided over by a Hearing Officer, the Tribunal is a quasi-judicial forum where allegations of serious breaches of the Code of Conduct (Reg123/99 of the PSA) against police officers are adjudicated.  All parties, including the subject officer and public complainant, have the opportunity to present relevant evidence, tender exhibits and make submissions in support of their position.

Tribunal proceedings are open to the public unless a ruling has been made pursuant to exceptions provided for in section 9 of the SPPA, i.e. matters involving public security, intimate financial or personal matters.  All proceedings are recorded verbatim and usually anything presented becomes part of the public record.


View the full, current hearing schedule here.


Hearing decisions which have resulted from complaints to the Office of the Independent Police Review Director (OIPRD) are available on the OIPRD’s website.