National Public Safety Telecommunicators Week
The Thunder Bay Police Service (TBPS) is recognizing National Public Safety Telecommunicators Week, a week dedicated to honouring the essential work of 911 Operators and Dispatchers who serve as the first point of contact in emergencies.
Throughout the week on social media, TBPS will be highlighting the critical role of its Communications Centre. This includes the proper use of 911 services, through a top 10 listing of interesting calls that were received in 2025.
911 Operators and Dispatchers are the first lifeline for people in crisis. When someone calls 911, communicators are the first voice they hear.
They assess the situation, gather vital information, and dispatch police and fire services while providing calm, steady guidance during moments of fear, confusion, or danger.
In the Thunder Bay Police Service Communications Centre, every call is handled by a trained professional who listens carefully, asks the right questions, and coordinates emergency responses during fast‑moving, high‑risk situations. Their work is often unseen, but it is indispensable to public safety.
“As Inspector overseeing our Communications Centre, I see firsthand that every call we receive represents someone’s worst moment and our communications professionals are the calm in that storm,” Operational Support Inspector Jason Rybak. “They are the first lifeline, guiding both the public and our officers with precision, professionalism, and compassion. Their voice brings clarity in chaos, and their work saves lives. I am incredibly proud of the dedication and excellence they demonstrate every single day.”
The Thunder Bay Police Service extends its sincere appreciation to all 911 Communications Centre staff for their continued dedication, professionalism, and commitment to the community.
Current career opportunities in our Communications Centre can be found here: Communication Operator - Temporary (POOL) | Thunder Bay Police Service |
