Online Reporting: freeing officers to focus on urgent incidents Since launching a new online reporting service last February, the Thunder Bay Police Service has become a national leader in the use of the technology. The reporting platform allows more types of non-emergency incidents to be reported online from anywhere, while making it easier for users to upload photos or videos as evidence. The system redirects thousands of calls away from frontline response, freeing officers to focus on urgent incidents. 677 online reports were submitted in January, 2026. “This is a good example of one of the many ways we enhance efficiency,” noted Chief Darcy Fleury. “The community has access to a convenient reporting tool, and officers can focus on priority responses.” People can use the online portal to report theft, vandalism, fraud, traffic violations, and missing identification. The platform also allows people to have links to specific report types sent directly to them by text message. Users receive a confirmation once the report has been submitted and can choose to receive updates on the status of their report. Daniyar Akhmedjanov, Co-founder of Rubicon - the online reporting platform – was recently in Thunder Bay to see how our team members have grown the system. “TBPS has built one of the most developed virtual/alternate response operations in the country – so we came to learn from the best (and bring those lessons back to other agencies),” he said. 

Multi-unit calls on the rise There has been a steady growth in the number of times multiple officers are needed to respond to a call for service. 

Your Questions Answered: Q. Why are there repeat offenders out committing crimes? A. A new “Bail and Sentencing Reform Act” aims to increase public safety and make it more difficult for people to reoffend. It is under consideration by Parliament. Many people – including police - are frustrated when they see repeat offenders. After police lay charges, release decisions are made by the courts. Police leaders across Ontario, including ours, support bail reform to better address repeat and high-risk offenders. In the meantime, we continue to lay charges, request appropriate release conditions, and work with justice and community partners to help prevent further crime. Q. If police know about a house where drugs are being sold, why can’t they just shut it down? A. Police work hard to address drug-related activity in neighbourhoods. Police need solid, lawful evidence that meets the requirements for warrants and charges that will hold up in court. It helps to get calls from the community about suspected drug activity. Sometimes, even after arrests, drug activity can continue because: New people take over, especially in organized groups. The property can’t be seized even though arrests were made. Landlords must follow their own legal steps. Accused individuals may be released while awaiting trial and return to the same place.

Collisions – Did you know? The Thunder Bay Collision Reporting Centre is located within the Thunder Bay Police Service station at 1200 Balmoral Street. The collision reporting centre is open Monday to Friday, from 9 a.m. to 5 p.m. 1,535 motor vehicle collisions were reported in the six-month period from January 1 to June 30 of this year. Most collisions: · happened in January · took place on Fridays (the fewest on Sundays) · occurred around 4:00 p.m. · took place when conditions were clear and roads were dry.

Youth Corps building tomorrow’s leaders

The Thunder Bay Police Service continues its Chat with the Chief community information sessions this fall. "As your Chief of Police, I believe open dialogue is the foundation of trust,” said TBPS Chief Darcy Fleury. “These events are your space to ask questions, voice concerns, and help us build a safer, stronger community together. Every comment matters, and every voice is welcome." Join Chief Darcy Fleury: October 15 at 6:00 pm at the Mary JL Black Library November 12 at 12:30 pm at Confederation College Everyone is welcome to submit questions in advance at https://forms.office.com/r/gr91tUJkkv . A 911 call unfolds There's been a motor vehicle accident and someone is injured. Several witnesses call 911. At the Thunder Bay Police Service headquarters, communications operators first confirm the location and nature of the incident. They then enter the information into a dispatch system that prioritizes calls based on urgency. Coordinating the response: Both police and Thunder Bay Fire Rescue (TBFR) are dispatched, since there is an injury, possible extrication may be required and/or hazards around the damaged vehicles. Operators connect callers with Superior North EMS to assess the medical needs, dispatch their units, and give first aid instruction to the caller. The TBPS and TBFR Dispatcher keep in contact with police and firefighters to share information to aid their response. Operators collect contact information of callers/witnesses for possible follow-up. On the scene: Saving lives is the priority for all responders. Once victims are given aid and made safe, the Sergeant on scene will decide if the accident requires an investigation. If so, the road may be closed to preserve the scene and allow the Traffic division to collect evidence, document the accident and interview witnesses. They may also conduct tests to determine whether any drivers are impaired. Investigation and follow-up: Investigating officers dictate their reports, which are transcribed by our records department. Additional interviews and follow-up calls may be performed by the appropriate officers in the days to come. Arrests or charges depend on the outcome of the investigation. The calm in crisis: “Their work is often unseen, but it is essential. From handling complex technology to making life-saving decisions in seconds — communications officers are the silent lifeline connecting the community to safety.” - Megan Petzel, Manager of the Communications Centre The accident scenario shows one of many ways the highly trained Communications Centre team works behind the scenes. At each operator’s workstation are seven active screens supporting critical pieces of the emergency response process. Here’s how they serve you: Rapid response begins with a high-tech system that lets us answer all 911, emergency, and non-emergency calls via a headset and screen. Computer-Aided Dispatch means we can dispatch officers and firefighters within seconds. We use the Records Management System to check past reports, address history, officer safety alerts and more to prepare officers before they even arrive at a call. We have specific tools for texting a person who can’t speak during an emergency. When someone is hiding, threatened, or physically unable to talk, this ensures no one is left unheard. Advanced mapping and location tools are used to find people who can’t describe where they are. We’ve located missing persons, responded to domestic violence situations, and helped track people in mental health distress who didn’t know their own location. Specialized tools and real-time location data are used to track suspects — aiding in everything from robbery cases to locating stolen property. When disaster strikes or call volume surges, we rely on real-time data monitoring and trend tracking to adapt quickly, maintain service, and ensure emergency resources are used effectively. Operators expertly manage the programs while also listening to multiple police radio channels, dispatching officers, tracking their safety, and passing along critical information in real-time. This is how communications operators answer the call. Interesting in Answering the Call? We are currently accepting applications for Communication Operator positions and encourage all candidates who are seeking a rewarding career, who value diversity and are committed to providing our community with exceptional service to apply. Visit https://www.thunderbaypolice.ca/careers/communication-operator Update from the Thunder Bay Police Service Board The Board looks forward to a productive and eventful month ahead. The Board’s next meeting is September 16th, 2025 at 10:30 AM. Watch the next meeting LIVE here: https://video.isilive.ca/thunderbay/live.html

The Primary Response Branch represents the members most often in contact with people in need of police support - front-line Patrol Platoons, Emergency Task Unit, Canine Unit, the IMPACT Unit and Traffic Unit, the call-back unit and front desk. 2024 police-reported crime This month, Statistics Canada released the police-reported crime data for 2024. The detailed Main Metrics include: Crime counts: Total number of incidents reported. Crime rates: Number of incidents per 100,000 population. Crime Severity Index (CSI), which measures how often crimes happen and how severe they are, from year to year. Thunder Bay's average is higher than both the province and the national averages for crime severity. TBPS continues to have clearance rates above the national average, which indicate how effectively our dedicated members are addressing violent crimes. Clearance rates refer to the percentage of reported crimes that are investigated and result in charges laid. The non-violent crime severity index includes such crimes as property and drug offences.

Community questions answered We’re answering your questions submitted to news@thunderbaypolice.ca. "If officers are really busy, how do they have time for things like community walks and serving pizza?" We’re proud to be part of community events because it’s a great way to support important causes and connect with people. A lot of our officers and staff even volunteer their own time to help out and show their support. Our Community Oriented Response and Engagement Unit and Community Inclusion Team members also get involved to build stronger relationships with the community. Being present is part of serving our community. How does TBPS support vulnerable people? The Thunder Bay Police Service works to protect vulnerable people by focusing on major issues like guns, gangs, and drugs—crimes that often affect and even target those who are most vulnerable. Concentrating on these activities directly reduces incidents of violence and improves public safety. On a daily basis, our approach is compassionate and community-focused, aiming to improve safety and well-being: Mental Health Response: Our IMPACT teams pair police officers with Canadian Mental Health Association (CMHA) workers to respond to crisis calls. In the first year, the program reached over 1,600 people. Support and Training: Officers are trained to de-escalate situations and connect people with support services. A Social Navigation Coordinator also helps individuals access care and reduce repeat interactions with police. Community Partnerships: We work with 30+ local organizations to address social challenges through collaboration and ongoing dialogue. Advocacy and Awareness: We know police aren’t always the right resource. Our Social Navigator links people to the help they need and advocates for more funding and public awareness to support long-term solutions. We're Hiring What if your next job wasn’t just about earning a paycheque — but creating real, lasting change in your community? At the Thunder Bay Police Service, you don’t just work. You protect, support, and inspire. Every call. Every shift. Every moment — it counts. A new career with serious purpose starts here: https://www.thunderbaypolice.ca/careers Update from the Thunder Bay Police Service Board This month, the Board said goodbye to a long-serving and dedicated public servant, Board Secretary/Administrator John Hannam. The Board would like to thank and recognize John for his invaluable service, commitment, and dedication to the Board. We congratulate John on his upcoming retirement and wish him all the best. Thank you to our media partners for sharing this news with our communities: https://www.tbnewswatch.com/local-news/after-decades-with-the-police-board-senior-administrator-calls-it-a-career-10822861 Also in June, the Board released its inaugural Annual Report (2024.) Coming up in July, the Board will release its Q2 report. The Thunder Bay Police Service Board was proud to participate in two flag-raising ceremonies this month: The raising of the Anishinabek Nation flag in recognition of National Indigenous People’s Day and The raising of the Progress Pride flag in recognition of Pride Month. 

Community questions answered We’re happy to answer these questions submitted to news@thunderbaypolice.ca. How does TBPS combat retail thefts? Communities across the country are experiencing retail thefts due complex economic, social, and systemic factors. In one month (April 27 – May 27), TBPS responded to 263 calls related to Thefts. To interrupt this activity, TBPS officers in plain clothes attend stores posing as customers. When they witness theft, officers take suspects into custody. Our Break, Enter and Armed Robbery (BEAR) Unit members spent time monitoring different retail areas over the course of multiple days. This resulted in several arrests for theft, including one of a person who was wanted on a robbery charge. Primary Response officers watch for theft activity while on patrol. Store windows that are free of obstructions such as posters give officers a clear line of sight from the road. Retail spaces can be planned to enhance staff safety and deter criminal activity. Our officers share advice to businesses that helps to open sightlines, improve, reduce hiding spots, increase the chance of detecting suspicious behavior, limit access to high-value or commonly targeted merchandise. How does TBPS help youth stay away from criminal activities? Protecting youth is a priority and shared responsibility. We are pleased to collaborate on activities to keep youth safe. These are just a few examples: School Resource Officers improve student safety in and around schools. They play a key role in building relationships between students and police. In 2024, School Resource Officers delivered 40 presentations to youth regarding Online Safety, Bullying, Gang Prevention and Student Safety. In September 2024, Voices of Resilience: Gang Prevention Through Experience reached about 2,500 grade 7 and 8 students at local and regional schools. Our Community-Oriented Response & Engagement and Community Inclusion Teams engage with members of our community at countless events and activities. Many of these, like the Sk8 Collaborative, are focused on youth. TBPS members participate in Camp Loon – an outreach program for youth between 12 and 18 from remote Indigenous communities in the north. Our involvement provides training in leadership skills and activities which may not be available to them at home. More Action. More Opportunity. Working in a busy municipal police service means every day brings new challenges—and new chances to grow. From frontline response to specialized units, your career path is yours to shape. Serve Where You Live. Protect What Matters Most. Stay close to home while making a real difference. Our officers protect the communities they live in—because there’s no greater motivation than keeping your own streets safe. If you’re looking for a rewarding, exciting and ever-changing career, answer the call. Join our team through either our Cadet or Experienced Officers program. To learn more about career opportunities at TBPS, visit thunderbaypolice.ca/careers.