Thunder Bay Police Service Communications Centre launches new text‑message program

April 8, 2026

The Thunder Bay Police Service Communications Centre has launched a new text‑message program designed to enhance how our 911 operators connect with the community.

This initiative opens an additional, modern line of communication, allowing callers to receive timely, accurate information directly to their mobile devices while our 911 operators manage their emergency call.

Through this system, Communications Centre staff can send both automated and dispatcher‑crafted messages that deliver clear, essential guidance.

These may include:

• Vehicle collision self‑reporting instructions with a direct link
• Updates such as “Police have been dispatched, please watch for them.”
• A list of available tow truck companies
• Notifications advising callers that their request has been forwarded to the Thunder Bay Police Service Callback Unit

Text messages from the program will be received from a local 807 number.

Callers are only able to receive information over text.

Residents should continue to call 911 to speak to an operator or 807-684-1200 for non-emergencies.

By offering real‑time information and reducing the need for follow‑up calls, this program strengthens service delivery, eases call volume, and ensures residents receive the support they need.

“Our Communications Centre is always looking for ways to evolve with the needs of the community,” said Thunder Bay Police Service Communication Centre Manager Megan Petzel. “Adding a text message option enhances the tools we already use and allows us to deliver information in more ways to meet people’s expectations and preferences.”

The change is aimed at supplementing our existing Communication Centre services.

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