Thunder Bay Police Service Communications Centre launches new text‑message program

April 8, 2026

The Thunder Bay Police Service Communications Centre has launched a new text‑message program designed to enhance how our 911 operators connect with the community.

This initiative opens an additional, modern line of communication, allowing callers to receive timely, accurate information directly to their mobile devices while our 911 operators manage their emergency call.

Through this system, Communications Centre staff can send both automated and dispatcher‑crafted messages that deliver clear, essential guidance.

These may include:

• Vehicle collision self‑reporting instructions with a direct link
• Updates such as “Police have been dispatched, please watch for them.”
• A list of available tow truck companies
• Notifications advising callers that their request has been forwarded to the Thunder Bay Police Service Callback Unit

Text messages from the program will be received from a local 807 number.

Callers are only able to receive information over text.

Residents should continue to call 911 to speak to an operator or 807-684-1200 for non-emergencies.

By offering real‑time information and reducing the need for follow‑up calls, this program strengthens service delivery, eases call volume, and ensures residents receive the support they need.

“Our Communications Centre is always looking for ways to evolve with the needs of the community,” said Thunder Bay Police Service Communication Centre Manager Megan Petzel. “Adding a text message option enhances the tools we already use and allows us to deliver information in more ways to meet people’s expectations and preferences.”

The change is aimed at supplementing our existing Communication Centre services.

Thunder Bay Police Service investigating collision involving pedestrian and train

April 27, 2026
The Thunder Bay Police Service is investigating a sudden death following a collision involving a train and a pedestrian. The incident occurred on the evening of April 25, 2026, near Fort William Road. Officers with the Primary Response Unit responded to the scene where a deceased individual was located. The Forensic Identification Unit and Traffic Unit are involved in the investigation. No other information is available at this time. Updates will be provided as appropriate.

April 2026

April 27, 2026
On average, our 911 Communications Operators handle over 4,200 calls per week. Every day, moments of crisis, uncertainty, and urgency often begin with a call for help. Behind each one is a highly trained 911 Communications Operator—calm, focused, and ready to support those in need. Although their work often happens behind the scenes, its impact is felt every day across our community. Last week, during National Public Safety Telecommunicators Week (April 12 – 18), and throughout the year, we recognize the dedication of these professionals whose work is foundational to public safety. At the same time, we continue to implement initiatives to proactively address complex public safety challenges, which can also reduce emergency calls and demands on our front-line officers. Last month, there were: · 4128 Calls for Service · 168 calls related to the Mental Health Act · 315 arrests · 51 assaults on police The Downtown Core Stabilization Initiative, led by our Community Outreach Unit, is focused on improving safety in both downtown business areas. It proactively addresses concerns such as open drug use, disorderly behaviour, vandalism, and aggressive conduct, and how these issues affect people’s sense of safety and the local economy. This initiative combines a visible police presence with care and compassion. Foot patrols include a social navigator and community inclusion supports to connect people with services for addiction, mental health, or housing needs whenever possible. When individuals decline support or continue behaviour that is not permitted, officers take consistent, lawful, and fair enforcement action. This work relies on strong partnerships, and I thank our community and social service partners for their ongoing commitment to long‑term solutions. We are also strengthening our Service by welcoming new officers to our front‑line teams. Last month, seven new constables were sworn in, and additional recruits will join us after completing police academy. These recruits help us meet day‑to‑day demands while building for the future of policing in our community. I extend my sincere thanks to our sworn and civilian members, community partners, and residents. Public safety is a shared responsibility, and together we continue working toward a safer, more supportive community for everyone.

Theft From Vehicle Prevention Tips

April 24, 2026
The Thunder Bay Police Service is reminding residents to take steps to protect their property when leaving a vehicle unattended. Avoid leaving any unnecessary items in plain view. Thieves often look for quick opportunities, and visible valuables can make your vehicle a target. Items commonly stolen include: • Purses • Wallets • Jewelry • Keys • Electronics and other valuables It only takes a moment of distraction, such as leaving your vehicle unlocked while pumping gas, for someone to steal your wallet or other belongings. Residents are encouraged to remain vigilant and: • Lock all parcels and shopping bags in the trunk of your vehicle • Never hide a spare key inside your vehicle or outside your residence • Avoid leaving personal identification or valuables in your vehicle • Remove technology and other removable accessories from view when your vehicle is unattended Taking simple precautions can significantly reduce your risk of becoming a victim of theft.