911 Emergency Calls

Every 911 call is important. We make sure the most urgent needs are the priority. Calls are assigned priority levels between 1 and 9.

Priority 1 to 3 calls need an immediate response because there is a real and current threat to life or of serious injury. An example is a crime in progress where a victim is in danger. Priority 1 calls are the highest threats, often with weapons involved.

Priority 4 to 6 calls require police action – either in-person or over the phone – and there is not an immediate threat to life or serious injury. This could include crimes not in progress or one where there is not an imminent risk of harm to a person.

Priority 7 to 9 calls can usually be tended to over the phone. Examples are requests for information, referrals to other agencies, or reports of minor or historical crimes.

Of all calls for service, most are Priority 1, and the number is growing.