Honoring Our 911 Communications Operators – National Public Safety Telecommunicators Week

April 11, 2025

April 13 – 19 marks National Public Safety Telecommunicators Week. Thunder Bay Police Service (TBPS) recognizes this as a time to celebrate dedicated 911 Communications Operators. These professionals are the critical link between those in need and the help they require during moments of crisis. Their ability to remain calm under pressure, gather vital information, and dispatch emergency responders is a testament to their unique skills and unwavering commitment.

 

“Our 911 Operators play a crucial role in keeping our community safe, working behind the scenes to ensure that police officers and firefighters can respond swiftly and effectively to emergencies. Their efforts are invaluable, and they deserve to be recognized for the sacrifices they make every day,” noted TBPS Chief Darcy Fleury.

 

Everyone is encouraged to take a moment to celebrate the incredible team of 911 Communications Operators serving our community. Their work often goes unnoticed, but it is essential to the safety and well-being of us all.

 

The following profiles demonstrate the extraordinary commitment of TBPS 911 Communications Operators.

 

Balancing High-Stakes Calls with Heartfelt Teamwork

 

Chantel Randell was looking for a career change where she could have a real impact. Today, as a TBPS 911 Communications Operator, Chantel makes a difference every single shift.

 

Emergency calls are unpredictable and managing them takes skill. “The ever-changing nature of the work is one of the aspects I truly enjoy,” Chantel says.

 

Communication and team trust are essential to ensuring callers get the help they need, and first responders receive accurate information. “This is where the strength of our teamwork truly shines,” Chantel says.

 

“There was one call that took everything we had—our focus, our energy, and our teamwork,” Chantel recalls. After the crisis, the team took time to check in with each other and share a moment of self-care, even sharing ice cream to decompress. “We have each other’s backs. This is what sets us apart.”

 

Skilled 911 Operators make the difference in emergency responses

 

Sarah Stanley is one of the talented Communications Operators at TBPS. Her past experience as a Park Warden sparked an interest in enforcement, and a friend encouraged her to explore the role of a 911 communications operator. That’s where Sarah found a fulfilling and dynamic career.

 

Each day brings different responsibilities for Sarah, as she rotates between dispatching for both police and fire services. Her tasks can range from taking 911 calls to dispatching emergency responders for situations involving fire, alarms, or ambulance assists. Getting people the help they need sometimes means asking a lot of questions. Sarah especially appreciates when callers are patient and cooperative. “The faster we get accurate information, the faster we can assess what kind of help to get you,” she notes.

 

While Sarah’s training in-class and hands-on training was extensive, it is the strong teamwork in the Communications Centre that results in smooth responses. “The multi-tasking and efficient communication with co-workers are key to handling emergencies,” says Sarah. Outside of work, Sarah enjoys sports, crafting, and spending time with her husband and dog.

 

As a way to honour 911 Operators, members of the community can follow these tips for using 911:

 

Call with real emergencies:

•             Serious medical problems

•             Life-threatening situations

•             Fires

•             Crimes in progress

 

For police non-emergencies, call 807-684-1200:

•             Crimes where the suspect is already gone and not in progress

•             Accidents that only involve property damage

 

Be patient. Even after sending help your way, the 911 Operator may need a lot of details. The questions they ask may not seem important to you – but they are.   

 

Teach your children to use 911 properly. Use realistic examples of when to call. Make sure they know to get to safe spot, have a fire plan, and know to call 911 as soon as possible. 

 

Don’t hang up if you call by accident. Stay on the line and let the 911 Operator know you called by mistake. This avoids call-backs to make sure you’re ok. 

 

 

Megan Petzel, Supervisor – Communications Centre

Thunder Bay Police Service

807-630-3294

Thunder Bay Police Service investigating homicide on city’s south end

March 5, 2026
TB26007891 The Thunder Bay Police Service is investigating a homicide on the city’s south end. Officers were dispatched to the Hall Place area on the evening of March 1, 2026. A deceased male was located. The Major Crime Unit became involved in the ongoing investigation. The Thunder Bay Police Service is looking for security video or dashcam footage between February 22, 2026, and March 1, 2026, along Walsh Street East, between Edward Street South and Tarbutt Street South. Anyone with information that could assist the investigation, or who wishes to submit video footage, should contact Detective Constable Jason Bresele at jason.bresele@thunderbaypolice.ca Submit tips anonymously through Crime Stoppers at 1-800-222-8477, or online at www.p3tips.com .

February 2026

March 3, 2026
This week, I had the opportunity to present at the Nishnawbe Aski Nation Seven Youth Inquest Continuity of Care Forum 2026. This year’s theme, “The Journey Continues: Ten Years of Healing, Supporting & Remembering,” honours the lives of Jethro Anderson, Reggie Bushie, Robyn Harper, Kyle Morriseau, Paul Panacheese, Curran Strang and Jordan Wabasse. While the history we acknowledge is difficult, hope lies in how we move forward — together. The voices of the Seven Fallen Feathers, their families, and their communities remain central to meaningful change, and that work depends on strong relationships. At the Thunder Bay Police Service, we have learned — and continue to learn — the importance of collaboration grounded in honesty and humility. Community safety is a shared responsibility. Through sustained partnerships with Indigenous leadership, organizations, and service providers, we are addressing both immediate safety concerns and root causes of crime. One example is our partnership with the Ontario Native Women’s Association in developing Thunder Bay’s Urban Indigenous Community Safety Plan — a collaboration centred on accountability, cultural awareness, and continuous improvement. Our Restorative Justice partnership with Nokiiwin Tribal Council and the Crown offers eligible Indigenous individuals the opportunity to take responsibility and participate in a healing circle involving victims, Elders, and community members. Agreements focus on repairing harm and addressing root causes. When successfully completed, charges may be withdrawn — balancing accountability with culturally grounded healing and victim support. Through Project Prevent, we provide interactive gang-recruitment avoidance education to about 2,500 youth annually in and around Thunder Bay. Our team travels to First Nations communities to deliver culturally responsive presentations, supporting students who may eventually live in larger communities to make informed choices before recruitment efforts take hold. School Resource Officers have been assigned full-time to Dennis Franklin Cromarty and Matawa Education since Fall 2024. Their work extends beyond enforcement and includes weekly collaboration with school leadership, safety orientations, education on rights during police interactions, presentations on drugs and online safety, and investigative support when required. These are just some examples of initiatives the Thunder Bay Police Service is engaged in, reflecting a sustained commitment to collaboration with Indigenous communities. We have fully addressed and reported on recommendations arising from the Broken Trust Report, the Independent Expert Panel review, and the Inquest into the Deaths of Seven First Nations Youths. More importantly, our continued actions demonstrate meaningful, lasting change. Progress is necessary — and it is happening through sincere partnership. I am grateful for the leadership and commitment of our many partners as we move forward together. 

Fraud Alert: Inheritance Scam

March 2, 2026
The Thunder Bay Police Service is advising the public about a mail based inheritance scam currently circulating in the community. The Economic Crime Unit has received reports of residents receiving letters that appear to come from an accounting firm. The letters claim that a relative has passed away and that the recipient may be entitled to a large inheritance. Individuals who respond are typically asked to provide personal information or advance fees under the false promise of receiving funds. These letters are fraudulent. Members of the public are advised not to contact the sender. For information about common frauds and how to protect yourself, visit the Thunder Bay Police Service’s fraud prevention resources at: https://www.thunderbaypolice.ca/safety/fraud-prevention or the Canadian Anti Fraud Centre at: https://antifraudcentre-centreantifraude.ca/index-eng.htm To file an online fraud or cybercrime report with the Thunder Bay Police Service, visit: https://www.services.tryrubicon.com/thunder-bay-police-service/online-reports/report/fraud-cybercrime