Honoring Our 911 Communications Operators – National Public Safety Telecommunicators Week

April 11, 2025

April 13 – 19 marks National Public Safety Telecommunicators Week. Thunder Bay Police Service (TBPS) recognizes this as a time to celebrate dedicated 911 Communications Operators. These professionals are the critical link between those in need and the help they require during moments of crisis. Their ability to remain calm under pressure, gather vital information, and dispatch emergency responders is a testament to their unique skills and unwavering commitment.

 

“Our 911 Operators play a crucial role in keeping our community safe, working behind the scenes to ensure that police officers and firefighters can respond swiftly and effectively to emergencies. Their efforts are invaluable, and they deserve to be recognized for the sacrifices they make every day,” noted TBPS Chief Darcy Fleury.

 

Everyone is encouraged to take a moment to celebrate the incredible team of 911 Communications Operators serving our community. Their work often goes unnoticed, but it is essential to the safety and well-being of us all.

 

The following profiles demonstrate the extraordinary commitment of TBPS 911 Communications Operators.

 

Balancing High-Stakes Calls with Heartfelt Teamwork

 

Chantel Randell was looking for a career change where she could have a real impact. Today, as a TBPS 911 Communications Operator, Chantel makes a difference every single shift.

 

Emergency calls are unpredictable and managing them takes skill. “The ever-changing nature of the work is one of the aspects I truly enjoy,” Chantel says.

 

Communication and team trust are essential to ensuring callers get the help they need, and first responders receive accurate information. “This is where the strength of our teamwork truly shines,” Chantel says.

 

“There was one call that took everything we had—our focus, our energy, and our teamwork,” Chantel recalls. After the crisis, the team took time to check in with each other and share a moment of self-care, even sharing ice cream to decompress. “We have each other’s backs. This is what sets us apart.”

 

Skilled 911 Operators make the difference in emergency responses

 

Sarah Stanley is one of the talented Communications Operators at TBPS. Her past experience as a Park Warden sparked an interest in enforcement, and a friend encouraged her to explore the role of a 911 communications operator. That’s where Sarah found a fulfilling and dynamic career.

 

Each day brings different responsibilities for Sarah, as she rotates between dispatching for both police and fire services. Her tasks can range from taking 911 calls to dispatching emergency responders for situations involving fire, alarms, or ambulance assists. Getting people the help they need sometimes means asking a lot of questions. Sarah especially appreciates when callers are patient and cooperative. “The faster we get accurate information, the faster we can assess what kind of help to get you,” she notes.

 

While Sarah’s training in-class and hands-on training was extensive, it is the strong teamwork in the Communications Centre that results in smooth responses. “The multi-tasking and efficient communication with co-workers are key to handling emergencies,” says Sarah. Outside of work, Sarah enjoys sports, crafting, and spending time with her husband and dog.

 

As a way to honour 911 Operators, members of the community can follow these tips for using 911:

 

Call with real emergencies:

•             Serious medical problems

•             Life-threatening situations

•             Fires

•             Crimes in progress

 

For police non-emergencies, call 807-684-1200:

•             Crimes where the suspect is already gone and not in progress

•             Accidents that only involve property damage

 

Be patient. Even after sending help your way, the 911 Operator may need a lot of details. The questions they ask may not seem important to you – but they are.   

 

Teach your children to use 911 properly. Use realistic examples of when to call. Make sure they know to get to safe spot, have a fire plan, and know to call 911 as soon as possible. 

 

Don’t hang up if you call by accident. Stay on the line and let the 911 Operator know you called by mistake. This avoids call-backs to make sure you’re ok. 

 

 

Megan Petzel, Supervisor – Communications Centre

Thunder Bay Police Service

807-630-3294

Charges laid following drug trafficking investigation

February 12, 2026
TB26005531 A Thunder Bay Police Service drug trafficking investigation has led to charges. Officers with the Intelligence Unit with the assistance of the Emergency Task Unit searched a home on Syndicate Avenue North on February 10, 2026. During the search, two individuals in the home were arrested. Suspected cocaine and fentanyl were also seized along with more than $5,000 in cash. As a result of the investigation, 20-year-old Nash JAAZANIAH from Toronto and 65-year-old Cliffton GRATZKI from Thunder Bay are facing the following charges: • Possession of a Schedule 1 substance for the purpose of trafficking - cocaine • Possession of a Schedule 1 substance for the purpose of trafficking – opioid • Possession of proceeds of property obtained by crime over $5,000 • Obstruct peace officer Both accused are being held in custody with a future court date.

Robbery investigation leads to charges

February 12, 2026
TB25037456, TB25050666, TB26000165, and TB25042394 Charges have been laid following a Thunder Bay Police Service (TBPS) investigation into two robberies on Thunder Bay’s north end. Officers received a report of a robbery taking place on Cumberland Street South just after noon on December 30, 2025. Officers spoke to staff and determined there were no injuries, and that the suspect had left the scene. TBPS Break and Enter, Armed Robbery (BEAR) Unit became involved in the ongoing investigation. On January 2, 2026, officers responded to a separate business in the Algoma Street area in response to another robbery that was in progress. When officers responded to the area, the suspect had already left the scene. Further investigation led to the BEAR Unit identifying a suspect. The suspect was located and arrested on January 30, 2026, by the TBPS Emergency Task Unit with the assistance of the Ontario Provincial Police. As a result of the investigation, 64-year-old Anthony FRIZZELL of Thunder Bay is facing the following charges: • Robbery with theft • Disguise with intent (two counts) • Fail to comply with probation order (three counts) • Robbery with violence (two counts) • Assault causing bodily harm • Uttering threats – cause death or bodily harm • Forcible confinement • Cruelty to animals – unnecessary pain, suffering or injury Some of these charges were laid in connection to outstanding warrants, not directly related to the December 30, 2025, and January 2, 2026, robberies. The accused was remanded into custody after their first court appearance.

Thunder Bay cyber crime investigation leads to charges

February 11, 2026
TB25028861 A Thunder Bay Police Service investigation into Child Sexual Abuse and Exploitation Material (CSAEM) has led to charges. Thunder Bay’s Cyber Crime Unit began the investigation on July 21, 2025, after receiving a tip from the National Center for Missing and Exploited Children (NCMEC), via the National Child Exploitation Crime Centre (NCECC). Officers searched a home on Thunder Bay’s south end on November 28, 2025. Several electronic devices were seized. As a result of the investigation, 28-year-old Jayden Belanger from Thunder Bay is facing the following charges: • Possession of child sexual abuse and exploitation material • Access any child sexual abuse and exploitation material The accused has been released from custody with a future court date. The Thunder Bay Police Service recognizes that parents and caregivers are the frontline when it comes to protecting children on the Internet and electronic devices. We encourage you to remain vigilant in your efforts. Tips for talking to your kids can be found, and reporting of any online exploitation can also be made, at Canada’s National Tipline for Reporting the Online Sexual Exploitation of Children at cybertip.ca. There are also resources available through the Centre for Addiction and Mental Health for those who have a sexual interest in children. The new Talking for Change ( https://talkingforchange.ca/ ) program is the first of its kind in Canada and provides national and all-ages help for those concerned about their risk to use child sexual exploitation material or offend sexually against a child. Anyone with information that could assist investigators is asked to please contact Detective Constable Joel Manherz at (807) 684-1200 ext. 4115. Tips can also be submitted anonymously through Crime Stoppers at 1-800-222-8477, online at www.p3tips.com .