Honoring Our 911 Communications Operators – National Public Safety Telecommunicators Week

April 11, 2025

April 13 – 19 marks National Public Safety Telecommunicators Week. Thunder Bay Police Service (TBPS) recognizes this as a time to celebrate dedicated 911 Communications Operators. These professionals are the critical link between those in need and the help they require during moments of crisis. Their ability to remain calm under pressure, gather vital information, and dispatch emergency responders is a testament to their unique skills and unwavering commitment.

 

“Our 911 Operators play a crucial role in keeping our community safe, working behind the scenes to ensure that police officers and firefighters can respond swiftly and effectively to emergencies. Their efforts are invaluable, and they deserve to be recognized for the sacrifices they make every day,” noted TBPS Chief Darcy Fleury.

 

Everyone is encouraged to take a moment to celebrate the incredible team of 911 Communications Operators serving our community. Their work often goes unnoticed, but it is essential to the safety and well-being of us all.

 

The following profiles demonstrate the extraordinary commitment of TBPS 911 Communications Operators.

 

Balancing High-Stakes Calls with Heartfelt Teamwork

 

Chantel Randell was looking for a career change where she could have a real impact. Today, as a TBPS 911 Communications Operator, Chantel makes a difference every single shift.

 

Emergency calls are unpredictable and managing them takes skill. “The ever-changing nature of the work is one of the aspects I truly enjoy,” Chantel says.

 

Communication and team trust are essential to ensuring callers get the help they need, and first responders receive accurate information. “This is where the strength of our teamwork truly shines,” Chantel says.

 

“There was one call that took everything we had—our focus, our energy, and our teamwork,” Chantel recalls. After the crisis, the team took time to check in with each other and share a moment of self-care, even sharing ice cream to decompress. “We have each other’s backs. This is what sets us apart.”

 

Skilled 911 Operators make the difference in emergency responses

 

Sarah Stanley is one of the talented Communications Operators at TBPS. Her past experience as a Park Warden sparked an interest in enforcement, and a friend encouraged her to explore the role of a 911 communications operator. That’s where Sarah found a fulfilling and dynamic career.

 

Each day brings different responsibilities for Sarah, as she rotates between dispatching for both police and fire services. Her tasks can range from taking 911 calls to dispatching emergency responders for situations involving fire, alarms, or ambulance assists. Getting people the help they need sometimes means asking a lot of questions. Sarah especially appreciates when callers are patient and cooperative. “The faster we get accurate information, the faster we can assess what kind of help to get you,” she notes.

 

While Sarah’s training in-class and hands-on training was extensive, it is the strong teamwork in the Communications Centre that results in smooth responses. “The multi-tasking and efficient communication with co-workers are key to handling emergencies,” says Sarah. Outside of work, Sarah enjoys sports, crafting, and spending time with her husband and dog.

 

As a way to honour 911 Operators, members of the community can follow these tips for using 911:

 

Call with real emergencies:

•             Serious medical problems

•             Life-threatening situations

•             Fires

•             Crimes in progress

 

For police non-emergencies, call 807-684-1200:

•             Crimes where the suspect is already gone and not in progress

•             Accidents that only involve property damage

 

Be patient. Even after sending help your way, the 911 Operator may need a lot of details. The questions they ask may not seem important to you – but they are.   

 

Teach your children to use 911 properly. Use realistic examples of when to call. Make sure they know to get to safe spot, have a fire plan, and know to call 911 as soon as possible. 

 

Don’t hang up if you call by accident. Stay on the line and let the 911 Operator know you called by mistake. This avoids call-backs to make sure you’re ok. 

 

 

Megan Petzel, Supervisor – Communications Centre

Thunder Bay Police Service

807-630-3294

Thunder Bay Police Service Tip Line Closing March 31

March 24, 2026
TB26003763, TB26003756 & TB26004039 A tip line (807 - 701 – 5417) established to assist with a criminal harassment investigation will close on March 31, 2026, at 4:00 P.M. The tip line was established in response to an investigation into a suspicious vehicle, following multiple reports about the vehicle – a silver older model of Dodge Ram pickup truck. Thank you to all those who have provided information to assist investigators. Officers with the Break and Enter and Armed Robbery (BEAR) Unit located and arrested a suspect in the case on January 30, 2026. Residents who have experienced similar incidents are asked to contact the tip line. Those providing tips must include their name and phone number when providing information to the dedicated tip line so that investigators can follow up. If you wish to provide information anonymously, please contact Crime Stoppers at 1-800-222-8477, or online at www.p3tips.com .

Thunder Bay Police Service Gala raises over $68,000

March 20, 2026
The Thunder Bay Police Service announced today that a total of $68,502.50 was raised for two local charities through the Thunder Bay Police Service Inaugural Charity Gala.  On February 28, 2026, more than 270 guests came together for an evening dedicated to honouring the Service’s members and strengthening the bonds that unite the community, while raising money for two incredible local organizations - Special Olympics Thunder Bay and the Boys and Girls Club of Thunder Bay. “I am grateful to everyone who committed early to this vision, to the many businesses and community members who contributed, to everyone who attended, and to those who worked tirelessly to bring this event to life,” said Thunder Bay Police Chief Darcy Fleury. “The men and women of the Thunder Bay Police Service deserve to be celebrated. This community deserves to be celebrated. And these two outstanding charitable organizations deserve support. Together, we are helping ensure they can carry their important work forward,” Fleury added. Albert Aiello, Chief Executive Officer, Boys and Girls Club - BGC Thunder Bay said, “These funds directly empower local youth—helping them build confidence, access opportunities, and succeed in our community. I extend my sincere thanks to the Thunder Bay Police Service for their incredible support through the charity gala.” Cody Jansma, President & CEO of Special Olympics Ontario, noted that the funds raised are critical to support local athletes in Thunder Bay compete in 19 official sports, year-round. “We sincerely thank Chief Fluery and the Thunder Bay Police Service for an impactful charity gala. Our relationship with TBPS goes back 30+ years and we are indebted to their past, present and future support of our athletes. Travel costs to competitions are rising and we couldn’t offer world-class sporting opportunities without fundraisers like this Gala. Thank you for being champions of acceptance and inclusion!” said Jansma. The Gala reflects the strength of our community and the power of partnership. The funds were raised through the generosity of sponsors including RBC, Motorola, Firedog Communications, and Acadia Broadcasting. A significant donation of artwork from the Estate of Norval Morrisseau enhanced fundraising efforts, as did contributions of auction items from several local businesses. As a result, two charities will receive more than $33,500 to help local children and youth reach their full potential. The Thunder Bay Police Service remains committed to working alongside local organizations to create positive, lasting impact.

Charges laid following elder abuse investigation

March 16, 2026
TB25005649 A Thunder Bay Police Service investigation into elder abuse has resulted in charges. The investigation began on February 11, 2025, after the Crimes Against Seniors’ Division received a report about an incident that took place on January 30, 2025 at a long-term care facility in Thunder Bay. An 86-year-old resident sustained injuries while in the care of a staff member. Additional unrelated and unreported injuries were later confirmed. No documentation of the injuries was located by officers. The victim died on March 06, 2025 as a result of the injuries. The Thunder Bay Police Service investigation identified the long-term care facility failed to take the reasonable steps to prevent any serious bodily harm or death to residents and attempted to delay and obstruct a police investigation. As a result of the investigation, Marina GILBERT, 52, of Thunder Bay, has been charged with Criminal Negligence Causing Death contrary to section 220 of the Criminal Code. Furthermore, Pioneer Ridge Long Term Care Home has also been charged with: • Criminal Negligence Causing Death contrary to section 220 of the Criminal Code • Obstructing Justice contrary to section 139(2) of the Criminal Code The investigation is ongoing and no further information is available at this time. Anyone with information - particularly from the period of December 19, 2024 to March 6, 2025 - that could assist investigators is asked to please contact Detective Constable Kevin Middleton at (807) 317-0145. Tips can be submitted anonymously through Crime Stoppers at 1-800-222-8477, online at www.p3tips.com . For further information and resources to protect against elder abuse, please visit: https://www.thunderbaypolice.ca/safety/protecting-seniors