April 2026
On average, our 911 Communications Operators handle over 4,200 calls per week. Every day, moments of crisis, uncertainty, and urgency often begin with a call for help. Behind each one is a highly trained 911 Communications Operator—calm, focused, and ready to support those in need. Although their work often happens behind the scenes, its impact is felt every day across our community.
Last week, during National Public Safety Telecommunicators Week (April 12 – 18), and throughout the year, we recognize the dedication of these professionals whose work is foundational to public safety.
At the same time, we continue to implement initiatives to proactively address complex public safety challenges, which can also reduce emergency calls and demands on our front-line officers.
Last month, there were:
· 4128 Calls for Service
· 168 calls related to the Mental Health Act
· 315 arrests
· 51 assaults on police
The Downtown Core Stabilization Initiative, led by our Community Outreach Unit, is focused on improving safety in both downtown business areas. It proactively addresses concerns such as open drug use, disorderly behaviour, vandalism, and aggressive conduct, and how these issues affect people’s sense of safety and the local economy.
This initiative combines a visible police presence with care and compassion. Foot patrols include a social navigator and community inclusion supports to connect people with services for addiction, mental health, or housing needs whenever possible. When individuals decline support or continue behaviour that is not permitted, officers take consistent, lawful, and fair enforcement action.
This work relies on strong partnerships, and I thank our community and social service partners for their ongoing commitment to long‑term solutions.
We are also strengthening our Service by welcoming new officers to our front‑line teams. Last month, seven new constables were sworn in, and additional recruits will join us after completing police academy. These recruits help us meet day‑to‑day demands while building for the future of policing in our community.
I extend my sincere thanks to our sworn and civilian members, community partners, and residents. Public safety is a shared responsibility, and together we continue working toward a safer, more supportive community for everyone.
